Most of our customers begin to see noticeable improvements in their hair condition within weeks of consistent use. Results can vary based on individual factors such as body status and lifestyle.
Yes, our products are designed to address hair, eyelash, and eye skins concerns for both men and women. We recommend reviewing specific product descriptions to find the best match for your needs.
Our products are formulated with safety in mind and are generally well tolerated. However, as with any topical treatment, some individuals may experience sensitivity. We recommend reviewing the ingredient list and conducting a patch test before use.
Product effectiveness is a gradual process and can vary greatly between individuals. If you are not seeing the results you want after 6 months, please contact our customer service team for a personal consultation.
For optimal results, it's important to use our products as directed. This typically involves daily application. Please refer to the specific instructions provided with each product.
To maintain the health of you, continued use of our products may be beneficial. Many customers choose to incorporate FEG products into their long-term hair and eye care routine.
Yes, our products can be integrated into your existing hair & eye care routine. However, to avoid over-treating your hair or skins, we recommend not using other remedy simultaneously without consulting a professional.
FEG offers a 30-day return policy. You can return most items within 30 days of receipt for a full refund, exchange, or store credit, provided they are in their original condition.
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take up to 14-21 days depending on the destination. Please note that shipping times do not include processing time.
If your order hasn't been shipped yet, you may be able to change your shipping address. Please contact our customer service team as soon as possible to make any changes.
Once we receive your returned item, please allow up to 10 business days for us to process your return and issue a refund or exchange. You will receive an email notification once your return has been processed.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
